1. Can the samples with my own logo?
Ans: Yes, the samples can print your logo, single color silk print, or UV full color print your logo. The logo will print on the tube/case/bottle/ paper palette and our stock color box. There are different extra costs for different design requirements, you can see the price on the page.You need to provide us with your logo file.
2. Can I fully design the color box?
Ans: Yes, you can check the cost on the page.
3. Can I see the design mold before making samples?
Ans: Yes. When you finished the payment and the logo is received, our team will contact you to do the design and send you the initial design, the sample order will be arranged when you confirm the design.
4. How long can the samples be ready?
Ans: It takes 10-15 business days once you confirm the design, then we will ship out it according to our negotiated shipping way.
Yes, we ship worldwide. If your country is not listed in the country
field at checkout, please contact us and request it be added.
Orders submitted on our website process and ship very quickly; If you
want to change or cancel your order, please contact our customer service as
soon as possible. Orders cannot be changed or cancelled after they are sent.
If you wish to
return an order (or items from your order) purchased from Neutreherbs.com, you may do so within 30 days to our Head Office
from the day you receive the goods and we will refund you in full (excluding
any delivery charges) via the original payment method used Please contact our
customer service and our team will deal with your return and exchange
application as soon as possible. An email will be sent confirming the refund.
Our products are both vegan and completely animal friendly. We make
use of powerful natural active ingredients with no animal testing done
throughout the manufacturing process of our products.